Customer Service Policy

Customer Service Policy

At Station Plants, customer satisfaction is our priority. We are committed to providing reliable support before, during, and after your purchase.

Customer Support

Our customer support team is available to help with:

  • Product information and recommendations

  • Order status updates

  • Shipping inquiries

  • Returns and refunds

  • Order cancellations

  • General questions and assistance

We aim to respond to all customer inquiries within 24–48 business hours.

Contact Information

You can contact us using the following details:

Business Name: Station Plants

Email: samirousldf@gmail.com

Phone: +44 773 502 2471

Address: 1 Harrison Rd, High St, Erdington, Birmingham B24 9AB, United Kingdom

Contact Page: https://station-plants-store.myshopify.com/pages/contact

Business Hours

Customer support is available during the following hours:

Monday – Friday: 9:00 AM – 6:00 PM (United Kingdom time)

Saturday – Sunday: Closed

If you contact us outside business hours, we will respond as soon as possible on the next business day.

Order Assistance

If you need help with an order, please provide:

  • Your order number

  • The email address used for the purchase

  • A brief description of your request

This helps us assist you more quickly.

Complaints and Disputes

If you are dissatisfied with any aspect of our service, please contact us first so we can work to resolve the issue promptly and fairly.

Policy Updates

We reserve the right to update this Customer Service Policy at any time. Any changes will be published on this page.