At Station Plants, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.
You may return eligible items within 30 days of receiving your order.
To be eligible for a return:
The item must be unused, undamaged, and in its original condition.
The item must be returned in its original packaging, where possible.
Proof of purchase (such as an order confirmation or receipt) is required.
We offer free return shipping on eligible returns.
Please contact us before sending any item back so we can provide return instructions.
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We will work to resolve the issue promptly by offering a replacement, exchange, or refund where appropriate.
If you would like to exchange an item, please contact us before returning the product so we can assist you with the process.
Orders may be cancelled within 24 hours of purchase. After this period, we may be unable to cancel an order if processing or shipping has already started.
If you have any questions regarding returns or refunds, please contact us:
Station Plants
Email: samirousldf@gmail.com
Phone: +44 773 502 2471
Address: 1 Harrison Rd, High St, Erdington, Birmingham B24 9AB, United Kingdom
Contact page: https://station-plants-store.myshopify.com/pages/contact