Frequently Asked Questions (FAQ)

How long does shipping take?

We offer free standard shipping within the United Kingdom. Orders are typically delivered within 5–8 business days after processing.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United Kingdom.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and returned in their original condition.

Is return shipping free?

Yes. We provide free return shipping for eligible returns.

Can I cancel my order?

Yes. Orders can be cancelled within 24 hours of purchase. After 24 hours, cancellation may not be possible if processing or shipping has already started.

How can I track my order?

If tracking information is available, we will provide it once your order has been processed and shipped.

What payment methods do you accept?

We accept the payment methods displayed at checkout. Available payment options may vary depending on your location and device.

How can I contact customer support?

You can contact us using the following information:

Station Plants

Email: samirousldf@gmail.com

Phone: +44 773 502 2471

Address: 1 Harrison Rd, High St, Erdington, Birmingham B24 9AB, United Kingdom

Contact page: https://station-plants-store.myshopify.com/pages/contact

Do you ship internationally?

Please check the shipping information shown at checkout to see which destinations are currently available.

What products do you sell?

We offer a selection of garden products and outdoor essentials designed to help customers create and maintain beautiful outdoor spaces.